Back to searchICT Operations Coordinator - Inside IR35
LA International Computer Consultants Ltd
Posted 2 days ago, valid for 5 days
Ashton-Under-Lyne, Greater Manchester OL6 7SG, England
£172.98 per day
Full Time
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Sonic Summary
- An urgent requirement exists for an ICT Operations Coordinator to lead Tier 1 and Tier 2 teams, ensuring a high-quality technical service desk function.
- The role involves managing service delivery in accordance with agreed SLAs and overseeing ICT incidents and service requests.
- Candidates should have experience in an ICT service-related environment, with proven skills in service delivery and team management.
- Experience with desktop software and hardware configuration, as well as ITSM tools, is also essential for this position.
- The salary for this role is competitive, and candidates are expected to have a minimum of several years of relevant experience.
Key Responsibilities include:
* Manage the overall Tier 1 and Tier 2 functions and their associated activities, including the allocation of resources to fulfil service requirements.
* Take responsibility for relevant ICT incidents, service requests and problems, through escalation to resolution in line with best practice guidelines.
* To ensure service continuity within Tier 1 and 2, during periods of planned, unplanned leave or increased call volumes.
* Monitor KPIs and SLAs relating to incidents and problems assigned to the relevant service functions.
Essential skills and experience include:
* Experience in an ICT service-related environment
* Proven Experience of service delivery, problem management and resolution
* Experience of Managing Teams and Staff
* Experience of desktop software & hardware configuration
* Experience in the use of an ITSM
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
