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Role - Technical Architect / Specialist Area - ServiceNow (SNOW)Work Location - Atherstone, UK (Full onsite)Start Date - ImmediateBudget - Up to 225 per day Days: PART TIME - 3 days in a week (1 year) 3 days of your choosing (Monday-Friday)
Job description:
Expertise required:
Solid experience with SNOW, especially in functional and operational modules such as VA, HR, and IRMS. Ability to lead expansion and integration projects.
ServiceNow Architecture Design:
* Design and architect scalable and robust ServiceNow solutions to meet business requirements and objectives.* Define and implement best practices for ServiceNow configuration, customisation, and development.* Module Expertise:* Serve as a subject matter expert (SME) in ServiceNow functional and operational modules, including Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).* Provide guidance and support to internal teams on module configuration, work flows, and integration's.* Expansion Projects:* Lead expansion initiatives to deploy new ServiceNow modules or functionalities to support evolving business needs.* Collaborate with stakeholders to gather requirements, define project scope, and develop implementation plans.* Integration Projects:* Architect and implement integration's between ServiceNow and other enterprise systems, applications, and tools.* Ensure seamless data flow and synchronisation between ServiceNow and external platforms.* Customisation and Development:* Oversee the customisation and development of ServiceNow applications, scripts, and work flows to extend platform capabilities.* Review and optimise existing configurations to enhance performance, usability, and maintainability.* Technical Leadership:* Provide technical leadership and mentorship to ServiceNow development teams, guiding them in best practices and methodologies.* Conduct code reviews, identify areas for improvement, and drive continuous enhancement of development standards.* Documentation and Training:* Create and maintain technical documentation, including architecture diagrams, design specifications, and configuration guides.* Deliver training sessions and workshops to educate end-users and administrators on ServiceNow features and functionality.
Additional inputs:
* Extensive experience working with ServiceNow platform, with a focus on architecture design and implementation.* Strong expertise in ServiceNow functional and operational modules such as Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).* Proven track record of leading expansion and integration projects within the ServiceNow environment.* Hands-on experience with ServiceNow customisation, development, and scripting (JavaScript, Glide).* Proficiency in ServiceNow administration, including user management, permissions, and security.* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.* ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) preferred.
