Hospitality Coordinator

Hospitality Coordinator

Warwickshire Temporary to Permanent Immediate Start Up to 16.00 an hour Working hours - 8am to 3pm

We are seeking a dynamic and customer-focused Hospitality Coordinator to join my client's team a leading organisation within their industry. In this role, you will be responsible for ensuring that their internal and external guests have an exceptional experience, whether they are visiting their corporate headquarters, attending special events, or interacting with hospitality services across our stores. The ideal candidate will be organised, proactive, and committed to delivering outstanding service in a fast-paced environment.

• Customer Experience: Serve as the primary point of contact for guests, including VIP clients, partners, and corporate visitors. Ensure all guests receive warm, professional, and attentive service.
• Event Coordination: Assist in planning and executing in-store and corporate events, such as product launches, seasonal promotions, staff gatherings, and VIP client experiences.
• Vendor Management: Liaise with third-party vendors for catering, event setup, and facility management to ensure seamless hospitality service.
• Store Operations Support: Work closely with store teams to ensure that all hospitality needs are met during store events, such as customer receptions, pop-ups, and special promotions.
• Meeting and Conference Room Coordination: Manage bookings and prepare spaces for internal meetings and events, ensuring all technical, catering, and setup needs are met.
• Guest Services: Coordinate guest services such as transportation, hotel arrangements, and personalised shopping experiences, ensuring high satisfaction.
• Budget Management: Track and manage hospitality budgets, ensuring costs are within approved limits and value is maximised.
• Health and Safety Compliance: Ensure that all events and hospitality services adhere to health, safety, and sanitation standards.
• Team Collaboration: Work cross-functionally with marketing, customer service, and facilities teams to align hospitality activities with broader company goals.
• Feedback and Improvement: Collect and analyse guest feedback to continuously improve hospitality offerings and ensure consistency in service delivery.

• Experience: 2-4 years of experience in hospitality, event management, or customer service, ideally in a retail or corporate environment.
• Skills:
  • Strong organisational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Problem-solving mindset with an eye for detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with hospitality management software is a plus.
• Attributes: Friendly, professional demeanor with a passion for delivering outstanding customer experiences. Ability to remain calm under pressure and adapt to last-minute changes.
• Customer-Centric: Strong focus on understanding and exceeding guest expectations.
• Organisational Skills: Ability to manage multiple tasks and deadlines efficiently.
• Collaboration: Proven ability to work well within a team and across departments.
• Problem Solving: Ability to anticipate and address issues proactively to ensure smooth service delivery.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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