2nd Line Support Technician

2nd Line Technician

Norwich Outskirts - Hybrid -

£28,000-£36,000

We’re supporting a client exclusively, in the search for an experienced IT technician, with 2nd line support experience. Our client is one of the leading Tech support businesses in East Anglia, operating in several counties, with year-on-year growth. You’ll join their experienced team, in Greater Norwich and have access to the newest and emerging support technologies. The role will be hybrid remote after probation and is Monday to Friday, no evenings or weekends.

Main Duties & Responsibilities:

• Setting up and supporting small and medium business networks.
• Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
• Installing business computer systems.
• Office 365 maintenance, installation and migration, DNS
• Supporting customer applications and setting up email accounts
• Microsoft Exchange 2016/2019.
• Administration of IP Phone systems (via web-based interface).
• Working with a diverse client base in different industry sectors.
• Taking on technical lead responsibilities helping to shape and develop clients long-term IT Strategies.
• Opportunity to specialise in specific industry sectors helping to shape and develop the platform.

The Candidate:

• Experience with most of the following: Active Directory/Azure AD implementation, Office 365, Sharepoint deployment, server alerts, network switches, firewall, SSL vpn integration, backup setups & troubleshooting
• Excellent communication skills and enjoy a client facing support role
• Ideally have experience supporting SME’s with IT solutions

This role will suit an individual looking to join an established technology support company and be part of a growing team of over 100. You’ll be happy travelling to both the office and clearing tickets as well as travelling to local client sites when needed.

This is an exceptional opportunity to work with some or Norfolks best IT Engineers, learn while you work and progress your career.