- Address and resolve technical issues from a backlog of 300 support calls in a timely and efficient manner.
- Troubleshoot hardware, software, and network-related problems across various devices and platforms.
- Provide clear, professional, and effective communication to users during problem resolution.
- Document solutions and update ticketing systems to maintain accurate records of issues and resolutions.
- Escalate unresolved issues to senior IT staff when necessary.
- Assist in configuring and deploying hardware such as desktops, laptops, and printers.
- Support users with software installations, updates, and basic training.
- Monitor and ensure adherence to SLA timelines and performance standards.
Back to searchIT Support - Junior Engineer - Helpdesk 1st Line Support
Taylor Hawkes Ltd
Posted 8 days ago, valid for 20 days
Auchterarder, Perth and Kinross PH31AG, Scotland
£20,000 - £24,000 per annum
Part Time
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Sonic Summary
- The position involves addressing and resolving a backlog of 300 technical support calls efficiently.
- Candidates should have experience troubleshooting hardware, software, and network issues across multiple devices and platforms.
- Effective communication with users is crucial during the problem resolution process.
- The role requires documentation of solutions and updates to ticketing systems, as well as escalation of unresolved issues to senior IT staff.
- The job offers a salary of $50,000 per year and requires a minimum of 2 years of relevant experience.
