- Provide third-line technical support, resolving complex IT issues for hardware, software, and network systems.
- Maintain, troubleshoot, and optimize hospitality-focused software solutions, including Opera Cloud, SevenRooms, and Hot Source.
- Lead the implementation and configuration of new IT systems and software updates to ensure seamless operations.
- Collaborate with internal teams and external vendors to address escalated issues and implement effective solutions.
- Monitor system performance and proactively identify potential risks or areas for improvement.
- Create and maintain detailed technical documentation, including system configurations, workflows, and troubleshooting guides.
- Support IT infrastructure, including servers, networks, and cloud-based systems, ensuring high availability and security.
- Provide mentorship and guidance to junior IT staff, fostering knowledge sharing and skills development.
- Stay updated on emerging technologies and industry best practices to recommend enhancements to existing systems.
Back to searchThird Line Support I.T. Engineer - Hospitality
Taylor Hawkes Ltd
Posted 8 days ago, valid for 20 days
Auchterarder, Perth and Kinross PH31AG, Scotland
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The job requires providing third-line technical support to resolve complex IT issues related to hardware, software, and network systems.
- Candidates should have experience maintaining and optimizing hospitality-focused software solutions such as Opera Cloud, SevenRooms, and Hot Source.
- The position involves leading the implementation of new IT systems and collaborating with internal teams and vendors to address escalated issues.
- The role includes monitoring system performance, creating technical documentation, and supporting IT infrastructure to ensure high availability and security.
- A minimum of 5 years of experience is required, with a salary range of $70,000 to $90,000 per year.
