Back to search
Our client, a family run business, is looking for a Junior Sales Support Administrator to provide customer and sales support to their Key Accounts.
Working alongside an existing Account Manager, you will assist in supporting the full operation of the key accounts. Your main responsibilities will include; sales order input, customer updates and account support. You will provide troubleshooting information, report and act on customers' needs while helping in forecasting and production timelines.
This is a fantastic opportunity for a school or college leaver or someone with minimal experience to develop their career.
Monday to Friday 8.30 - 5.
Duties include
- Tracking orders and investigating shipping delays from suppliers or for customers
- Answering customer queries via phone, email or via an ecommerce platform
- Processing customer order, refunds and returns
- Referring complex cases to the Account Manager
- Preparing quotes for customers and processing order requests
- Ordering stock from suppliers and helping with forecasting needs for each account
- Booking on shipments for international deliveries and creating commercial invoices.
The role on occasion may require warehouse work and assisting and helping to get urgent orders packed and despatched from the warehouse.
Skills/Experience
- Team player and an ability to multi-task under pressure
- Good written and verbal communication skills
- Computer literacy, including Microsoft Office applications (Word, Excel and PowerPoint)
- Data entry skills for accurately inputting orders and updating customer records
- Organisation skills for managing different customer cases simultaneously
- Conflict resolution skills for dealing with delayed orders
- Full clean driving licence due to location
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
