Telephone Sales Agent

Agria Pet Insurance has a fantastic opportunity for a Telephone Sales Agent to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a full time, permanent basis, working 36 hours and in return, you will receive a competitive salary of £22,500 - £24,000 per annum, plus commission (OTE very realistic £28,000-£30,000).

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club and many other significant affinity partners to provide lifetime pet insurance in their names. 

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. 

We are a strong, growing business, having doubled our GWP in the last 3 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023 and again in 2024, were awarded Most Trusted Pet Insurer in 2021, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon positive pet insurer in the UK.

About the role:

As our Telephone Sales Agent, you will contact our database of new pet owners and gain their continued custom, providing them with peace of mind and the best possible care and protection for their pets.

Responsibilities as our Telephone Sales Agent will include:

• Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products
• Making outbound calls to offer insurance quotations to existing customers and other warm leads
• Making accurate, rapid cost calculations and providing customers with quotations
• Ensuring customers are provided with the information they need to make an informed decision and purchase
• Identifying customers’ needs, highlighting product features and benefits of policies
• Maintaining customer records and take telephone payments in compliance with security protocols.
• Utilising skills gained learnt in training, closing sales using a consultative and confident approach
• Regularly achieving sales, service and productivity targets

Key Skills & Attributes of our Telephone Sales Agent:

• Effective questioning and listening skills.
• Good organisational and interpersonal skills.
• The ability to work under pressure and to tight deadlines.
• Computer literate (MS Office) with keyboard skills.
• Precise comprehension and ability to communicate clearly in both verbal and written form.
• The ability to work to agreed performance targets.
• The ability to work independently and as part of a team

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Telephone Sales Agent - we'd like to hear from you!

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law.