Retentions Advisor

CCP

Posted 9 hours ago, valid for 21 days

Aylesbury, Buckinghamshire HP17 8YJ, England

£24,000 - £28,800 per annum

Full Time

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CCP are delighted to be working with an existing client who are expanding due to exceptional business performance. We are supporting this fantastic brand as they look to recruit a Contact Centre Customer Loyalty / Retentions Advisors on a full-time basis starting on 3rd February. The role can be fully remote (WFH), hybrid (one day per week in the office on a Wednesday) or fully office based, depending on your preference (and your location).Do you have strong experience working in an inbound retentions capacity?This is an exciting opportunity for someone looking to further develop their career in retentions, working for a great insurance brand who really look after, and develop their people. As a Contact Centre Customer Loyalty / Retentions Advisor, you will provide vital support to existing customers when they are looking to cancel and/or renew their annual insurance policy. To be suitable, you must be positive, pro-active, driven to succeed, and committed to deliver great service when speaking to customers. You will also need to have experience within a retentions role.--Key DetailsRole: Contact Centre Customer Loyalty / Retentions Advisor Salary: £23,700 to £25,200 per annumHours: 9am to 5pm and 10am to 6pm, Monday to FridayLogistics: Fully remote, Hybrid (WFH: 4 days, Office: 1 day), or fully office-basedOffice: Aylesbury, BuckinghamshireStart Date: Must be available to start on 3rd February.All successful candidates are subject to a background check before commencing employment for this role--Contact DetailsRecruiter: Dan BryantEmail: This opportunity is being recruited for by CCP. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours.About CCPCCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

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