Who we are?

This is an exciting time to join the TCHC Group. TCHC Group was set up in August 2004. Since then, we have continued to develop and deliver programmes to support both young people and adults to learn, achieve and progress toward greater opportunities. TCHC is an organisation that believes in creating opportunities for all. It is an organisation that is ethical, friendly, and considerate and encompasses these values in all its services and operations. Most of all we believe in working together as a team to create opportunities for the individuals we work with to grow, to help them recognise and achieve their aspirations and goals and attain a positive outcome.

The staff who work for TCHC are participant-centric and want to make a real difference to the people they work with, enabling them to improve their employment situation, some of whom will have had poor experiences of learning and employment in the past. Some may have complex lives and require signposting to other organisations who can help.

Staff are valued and recognised for the contribution they make towards the organisations vision and goals and the effective support they provide to the individuals we engage with. We have a strong belief that success is created together; one of the reasons why we are a great employer to work for.

TCHC is a disability confident committed employer.

Who are we looking for?

TCHC is looking for a motivated and outcome-focused individual who can drive forward performance across our Restart contract. TCHC is a delivery partner to Jobs22 who deliver the governments Restart Programme supporting unemployed universal credit claimants to enter into work. TCHC delivered this contract across Aylesbury Vale from their flagship office in the centre of Aylesbury.
The purpose of this role is to manage and drive the Restart contract performance and delivery team to meet contractual obligations. We are looking for an experienced outcome-driven individual with an eye for opportunities as well as maximising our government-funded projects. You will support the Head of Restart to make sure all the operations of the contract are running well, with a smooth efficient service that meets the expectations, targets and needs of the participants and Jobs 22.
You will ensure the contract are performing as per the KPIs and contract requirements, working with the Restart team to support them to achieve the targets for all deliverables on the contract and maximise all income opportunities.

This role will hold accountability for the successful performance management of the Restart contract to ensure contractual needs are met.

Job Title: Restart Performance Manager
Location: Aylesbury
Working Hours: 8.30 am to 5.00 pm OR 9:00 am to 5:30 pm, Monday to Friday, 1-hour lunch, 37.5 hours per week
Contract Type: Fixed term July 2027
Reports to: Head of Restart
Salary Band: £40k to £45k plus OTE

What are we looking for?

Qualifications:
Management qualifications from Level 3 (Desirable)
A minimum of 5 years of contract management experience in leading and successfully managing delivery teams/people management
GCSE (or equivalent) in English and maths at grade C or above (Essential)
Experience in managing administrative responsibilities ensuring operational tasks are successful.
Knowledge of government-funded welfare-to-work/employability programmes
Experience in working in a Recruitment environment (Desirable)

Main Tasks & Responsibilities
Responsible for the management of the whole Restart delivery team consisting of a Restart Manager, Employment Coaches, an Employer Services Consultant and an Administrator.
Set individual and team targets and meet any targets as set out by Head of Restart and contract requirements
Manage the agreed commission structure and monitor success within the delivery team.
Motivate and mentor the team ensuring they can carry out their roles effectively
Arrange briefing meetings and team meetings as required to ensure the team is clear on performance targets, results, validation requirements, eligibility, quality, and project deliverables
Monitor performance through observations, call monitoring and appraisal, identifying training and developing needs as appropriate. Type up agreed reviews and circulate them to the team members for comment, and follow up with Action Plan meetings and assessment of knowledge to make sure the Team members are on track in reaching key objectives
Work with the Marketing Manager to ensure that the programme is effectively marketed and delivered, with sufficient generation of outcome leads as required.
Support the Restart Manager with the day-to-day running of the department, assist in helping answer staff queries. Be the first point of call for the Restart manager for complex participant, employer and stakeholder enquiries or complaints.
Update staff with new information and any changes to the delivery of programmes.
Ensure effective reports are produced and presented for the benefit of colleagues, and other strategic partners on a regular basis, as agreed with senior management and your line manager.
Engage with stakeholders during the project to finalise data-sharing and referral networks (this includes but is not exclusive to working with Employers, Local Authorities, Job Centre Plus, Community Organisations, Training Provider Networks, and any others as required.)
High-performing employer engagement working with employer hubs and employer networks to meet targets for employer engagement, job outcomes and other contract deliverables
Manage the effective collection of all information required for the smooth delivery of the projects including submitting in month pipeline claims of data showing performance against targets
Lead, develop and support the work of the delivery team, find out any issues and problems in delivery of programmes or workload and help to find a resolution.
Conduct monthly 121 performance review meetings alongside the Restart Manager with all delivery team members including caseload reviews and PIP actions to drive staff progress and performance.
Daily review and monitoring of key performance indicators using a performance dashboard identifying areas for improvement and implementing recovery plans and activity to meet expected performance.
Delivering 121 training and performance coaching to delivery team to ensure staff are working correctly and effectively to meet targets
Develop strong relationship with the Jobs22 Partnership Manager and engage in senior restart meetings and PIP reviews with the Head of Restart
Manage ESC to develop strong network and relationships with local employers to generate employment vacancies for all sectors
Support Restart Manager on the weekly and monthly reporting MI and reports for Jobs22, Head of Restart and internal reporting
Attend weekly and monthly performance review meetings with Jobs22, Restart Manager and Head of Restart
Support the Restart Manager in conducting weekly forecasting of performance to meet contractual targets including identifying areas for continuous improvement
Ensure contractual performance targets for job starts, job outcomes and commenced earnings are met

Note: These responsibilities serve as an initial outline of the tasks that the post holder will be expected to perform. Changes may occur over time to accommodate evolving job requirements and adapt to shifting circumstances.

Furthermore, given the dynamic nature of our operational environment, individuals in these roles must demonstrate flexibility and a willingness to travel to different work locations. This outline represents an initial plan and will be subject to periodic review as part of our Continuous Professional Development process.
Confidentiality
The individual in this role is responsible for upholding the confidentiality of information pertaining to clients, staff, and other stakeholders. Certain aspects of their work involve handling confidential information, which should not be disclosed to individuals outside the scope of their official duties. It is imperative that the post holder consistently always adheres to the provisions of the General Data Regulation Act.
Safeguarding, Prevent & Equal Opportunities
TCHC is dedicated to promoting equal opportunities and preventing discrimination for everyone. Our commitment extends to adhering to Safer Recruitment Policies, safeguarding practices, complying with the Prevent Duty, and advocating for the well-being of children, youth, and adults. In pursuit of our dedication, we will continuously enhance and refine our robust safeguarding processes and procedures, fostering a culture of safeguarding among our team members and volunteers.
Pre-employment checks
The company also conducts an internal online search on social media platforms in accordance with the Keeping Children Safe in Education guidance. Should any pertinent information arise from this search, it will be discussed with the applicant as part of the recruitment process.

Please note that upon a successful job offer, the company performs digitalised right-to-work checks and initiates DBS applications through an external service provider. An enhanced DBS check, including the barred list, is mandatory for this role.

Rewards for your hard work

For us here at TCHC reward means far more than pay. Our generous and competitive benefits package includes:

Annual leave up to 25 days plus 8 public Bank Holiday
When your birthday falls on a working day you will receive this day off at full pay.
Sickness pay allowance after the probationary period.
Pension scheme after 3 months you have been employed with us
Bupa Cash Plan, level 1 paid by the company after the probationary period.
Employee Assistance Programme to access help and support 24 hours a day every day of the year for immediate family (eligibility applies)
Discounted membership for BUPA (subject to the qualifying conditions)
Long Service club loyalty gift upon completion of 5 and 10 years of continuous service
Quarterly and annual awards
Company tools and equipment for the performance of your duties
Reimbursement of travel expenses

How to Apply
To apply please complete the application form online at: https://tchc.net/apply-now/

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