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Due to continued growth, our client is looking for an experienced German speaking Customer Operations Executive to join their highly successful Customer Operations Team in the head office in Burnham. The team is responsible for being the first point of contact for customers and logistic couriers whilst effectively processing and managing customer orders, product enquires and other questions.
This is a hybrid role, 2 days at home, 3 from the office. Working hours are 9am - 5pm, salary up to £30,000 plus benefits.
Responsibilities include:
- Record and progress orders received by e-mail or phone
- Ensure that correct order timelines are being used
- Offer substitute products or additional products when appropriate
- Ensure that all queries are followed up and resolved in an efficient manner
- Understand the nature of the product, its importance and prioritize the workload
- Work closely with the logistics partners to ensure on time delivery to customers
- Track order shipments
Key Requirements:
- Proven ability to handle different levels of customers via email and phone calls
- Time management working within important deadlines
- Ability to multi-task and work to very high quality levels
- Attention to detail
- Bright and enthusiastic with the ability to solve problems
- Computer literate, with good experience of Microsoft Office (including Excel)
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
