Back to searchCustomer Support Agent
Pertemps Aylesbury
Posted 9 hours ago, valid for 21 days
Aylesbury, Buckinghamshire HP20 2SA, England
£28,000 per annum
Full Time
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Sonic Summary
- Pertemps is seeking Customer Support Agents for a remote role in financial services, offering a salary of £28,000.
- Candidates should have experience in the financial services industry, particularly in collections or recoveries.
- The position involves processing inbound and outbound calls, maintaining customer records, and achieving payment plans.
- Applicants must demonstrate knowledge of FCA guidelines and have experience dealing with vulnerable customers.
- The role requires a focus on quality customer service and meeting defined quality assurance metrics.
Pertemps is currently recruiting for Customer Support Agents with experience working within a financial services background.
Salary: 28,000
Contract - REMOTE
Hours: Mon - Fri 8am-5pm ( 1 8am-6pm shift a month)
Duties:
- Process inbound calls from customers and deal with these calls correctly and accurately with a high level of professionalism.
- Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements within the affordable guideline
- Record all customer contact notes accurately on the system
- Achieve affordable payment plans for customers to assist them and repatriate where possible
- Accountable for reducing default and delinquency for all assigned account
- Establish and maintain effective and cooperative working relationships with customers
- Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business.
- Meet defined department Quality Assurance metrics (KPIs, SLA)
Requirements:
- The candidate must have experience in the financial service industry or collections/recoveries
- Experience of working within the FCA guidelines
- Knowledge and experience in dealing with vulnerable customers
- Attention to detail and accuracy
- Focus on quality customer service
If you would be interested, please apply with your updated CV.
