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Sales & Customer Support Agent required for an e-commerce business retailing specialist electrical components and accessories. This is a customer-facing role in a small but busy business dealing with pre and post sales enquiries. The role requires the successful candidate to learn various aspects of DC battery systems and related equipment to advise customers, so it is essential that they are technically minded.
Job Specification
路 Sales & Customer Support Agent
路 Days/Hours: Mon-Fri | 9:00am - 5:00pm
路 Salary: 拢28-30k dependent on experience
路 Benefits: Group Life Assurance / Health Cash Plan / 10% Employer Pension Contribution / 25 days holiday / Discretionary annual bonus
Responsibilities and duties:
路 Answer general customer support enquiries via telephone/e-mail/chat
路 Chase delivery issues with couriers
路 Deal with amendments to customer orders
路 Manage product returns and warranty issues
路 Process refunds
路 Answer technical queries and offer pre-sales product advice via telephone/e-mail/chat
路 Recommend products and advise on suitability
路 Carry out basic technical calculations
路 Take customer orders and card payments via phone
路 Prepare quotations and proforma invoices
路 Assist customers with post-sales tech support
路 Reporting to: The Director
Person Specification
Qualifications
Good passes in English, Maths & Physics at GSCE as a minimum
Key skills
路 Strong communication skills & confident talking with customers on the phone
路 Ability to grasp technical detail/concepts and understand the product range to advise customers (training will be provided)
路 Conscientious, professional, and able to integrate well into a small team
路 Must have a high energy approach and work with a sense of urgency
路 Good written and verbal English language skills
路 Good arithmetic and numeracy skills
路 Proficient in MS Office suite of products
Experience
路 Customer support experience, or other appropriate customer-facing background, ideally within a technical setting
路 A technical mind and interest in how things work is essential.
Job Type: Permanent
Pay: 拢28,000.00-拢30,000.00 per year
Excellent Benefits
