Senior Customer Coordinator

Oxby and Parke Recruitment

Posted 2 days ago, valid for 24 days

Aylesbury, Buckinghamshire HP17 8YJ, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The prestigious company is seeking a candidate for a role that serves as a link between the Production Office and Sales Teams, requiring strong coordination and administrative skills.
Candidates should have proven work experience in a similar role, such as customer service, account management, or operations, with a minimum of 2 years of experience preferred.
The position requires excellent time management and communication skills to ensure timely manufacture and dispatch of customer orders.
The role is based approximately 10 miles outside of Aylesbury, so candidates must have their own transport or be comfortable using public transport.
The salary for this position is competitive, reflecting the high standards of the company and the importance of the role.

The Company:

A hugely prestigious business, steeped in history with an enviable reputation. They pride themselves on offering a range of high end products to their clients which far surpass their competition, both in quality and service excellence. Please note this role is based approx 10 miles outside of Aylesbury, so you will need your own transport or happy to reply on public transport.

The Role:

You will be the link between the Production Office and the Sales Teams, working closely with internal stakeholders, Project Managers and manufacturing partners to ensure the timely manufacture and dispatch of customer orders. You will perform various coordinating tasks along with administrative duties, like maintaining documentation, order creation and query investigations. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate across our internal teams to deliver results on deadlines.

Ultimately, you will ensure that all Customer projects are completed on time and meet high quality standards.

Responsibilities:

Coordinate activities, resources and information between the manufacturing operation and external manufacturing partners.
Create projects into trackable actions and set timeframes
Liaise with internal clients to identify and define requirements, scope and objectives
Assign tasks to internal teams and assist with schedule management through to the point of delivery
Make sure that internal clients’ needs are met as projects evolve
Monitor progress and handle any issues that arise
Act as the point of contact and communicate project status to all participants
Work with the production and sales admin teams to overcome any challenges

About You:

Proven work experience in a similar role - cusotmer service/account manager/projects/operations.
An ability to prepare and interpret flowcharts, schedules and step-by-step action plans - desirable, not essential.
Solid organizational skills, including multitasking and time-management.

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