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Agility Eco are looking for a Home Energy Advisor to join the teamas part of a team to provide telephone energy advice and solutions for a series of community programmes and initiatives to end fuel poverty across England, Scotland and Wales.
Our aim is to help people to keep warm in colder months and reduce their energy bills. The nature of our programmes means that we are regularly dealing with vulnerable members of society and our team need to have the confidence, empathy, and understanding to talk effectively to these residents, and identify risks or home improvement needs. You will need to be passionate about helping people and suggesting solutions.
This role can be hybrid from our Sutton or Aylesbury office, or can be done remotely (must be based in the UK)
What you'll be doing:
- Confidently advise residents on most effective use of energy, relative to their individual circumstances via the telephone.
- Use initiative to provide solutions to a variety of residents challenges with energy costs and usage
- Working effectively with internal departments to help deliver our full range of Agility Eco services.
- Accurately document all engagement with residents in line with company processes
- Always ensure the safe handling of customer sensitive personal data in line with the company data protection policy
- Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to customers and colleagues.
- Identify and follow company guidelines for safeguarding concerns.
- Proficiently update CRM software systems and MS Office systems
- Recognise when to escalate queries and opportunities
- Ability to steer conversations and keep calls on track, whilst demonstrating empathy and understanding.
- Undertake telephone assessment service to vulnerable individuals, providing support and general energy efficiency advice
- Prompt identification for conversion to book a full energy advice call/home visit
- Working effectively with internal departments to help deliver our full range of Agility Eco services.
- Always ensure the safe handling of customer sensitive personal data in line with the company data protection policy
What we need from you:
- Previous experience or background in energy efficiency
- Recognised qualifications such as DEA (Domestic energy assessor) or other energy efficiency qualifications
- Current expertise in traditional and renewable energy solutions.
- Confidence to advise residents on most effective use of energy, relative to their individual circumstances via phone
- Knowledge of CRM systems (We use ZOHO)
- Salary up to £28,500
- 25 days annual leave
- 2 paid volunteer days annually.
- Enhanced Maternity, Adoption and Paternity leave
- Pension Scheme
- Life Assurance
- Access to employee assistance programmes
- Online GP Service, 24 hours a day, 365 days a year
- Discounts with national retailers
AgilityEco value diversity and encourage people from all backgrounds and communities to apply, our teams individual life experiences are part of what makes us great and we commit to providing a safe and inclusive environment for all.
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About The Company
AgilityEco is a mission-led BCorp business that provides a range of services supporting energy efficiency and retrofit into domestic properties in Britain especially in fuel poor and vulnerable homes.
AgilityEco has grown to become one of the leading delivery organisations for energy efficiency and retrofit programmes in Britain, supporting over 36,000 households in 2022/23, delivering nearly 95,000 energy efficiency measures and generating £75m in lifetime bill savings. Working with hundreds of partner organisations, including partnerships with 365 local authorities, we provide a range of services for energy companies, homeowners, installers, local authorities and social housing and private landlords. Find more on our brand here: https://www.agilityeco.co.uk/
Agility Eco is part of M Group Services, a trusted employer of over 11,000 skilled specialists, delivering a range of essential infrastructure services within the water, energy, transport, and telecommunications sectors in the UK & Ireland.
M Group Servicesoperatesin an exciting industry that regularly presents opportunities for growth. In our commitment to the environment and society through our Environmental, Social, Governance (ESG) work, we are recognised as Industry Top Rated,and as a forces-friendly employer, we hold the Armed Forces Gold Covenant.
We work hard to build andmaintainan inclusive environment where our people feel included and valued.
