Visitor Experience Manager

Candidate Source Ltd

Posted 12 days ago, valid for 19 hours

Aylesbury, Buckinghamshire HP18 0JD, England

Full Time

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A stunning national trust property based in Waddesdon is looking for an experienced Visitor Experience Manager, passionate about heritage. This role focuses on leading the visitor experience operation, managing the team, and working with marketing, events, and collections to create exceptional visitor experiences. Key areas include tours, exhibitions, and events, as well as ensuring accessibility and safety. You will be working a minimum of 37.5 hours per week (exclusive of breaks) Wednesday to Sunday. Occasional Monday, Tuesday and evening work will be required, for which time will be taken in lieu. Why Join?

Work at an iconic heritage site and help shape world-class visitor experiences
Collaborative, supportive culture
Extensive benefits & competitive salary
Training, networking & development opportunities

Key responsibilities as Visitor Experience Manager:

Oversee daily visitor operations, ensuring high standards and compliance
Lead, develop and support the Assistant Visitor Experience Manager (AVEM) and team
Drive visitor engagement through tours, exhibitions, and events
Collaborate with marketing, events, collections, and volunteering teams
Ensure health, safety, and accessibility across the site

What we’re looking for in a Visitor Experience Manager:

Extensive experience in visitor-facing roles, preferably in heritage/museums
an inspiring leader with strong operational and team development skills
a genuine passion for delivering exceptional visitor experiences in a heritage setting

The closing date for applications is 30th March. To apply for this role as Visitor Experience Manager, please send an updated CV and cover letter explaining how your experience and skills match those outlined above.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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