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Claims Manager
Buckinghamshire
Salary Dependent on Experience + Excellent Benefits
We are currently recruiting for a Claims Manager on behalf of our client, one of the UK's leading claims management companies with a growing reputation in the market.
The purpose of the role is to effectively manage a team of Claims Handlers, ensuring that financial, quality and customer service targets are all met.
Key Responsibilities
- Day to day running of a team of Claims Handlers.
- Reducing financial leakage on claims.
- Understanding the needs & requirements of the customer (i.e. insurer, policyholder, etc).
- Constantly reviewing current working practices and re-engineering business processes in order to deliver best practice.
- Implementing change programmes in line with agreed projects and initiatives.
- Carrying out 1-2-1s with all staff members as required, provide relevant feedback to staff.
- Carrying out regular audits of the team’s performance.
- Assisting in delivering training and coaching for staff.
- Communicate with all other areas of the business to ensure service delivery.
- Support the business in resolving complaints.
Key Requirements
- Previous experience as a Claims Manager / Team Leader, including supervisory and performance management experience.
- Relationship building experience.
- Excellent communication skills, both verbal and written.
- Cert CII or equivalent.
Keywords: Claims Manager; Property Claims; Household Claims; Building Repair Claims
We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information - www.claimsrecruitment.co.uk
