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Our client, based in Aylesbury is looking for an Account Manager (Medical Staffing) to work alongside the Portfolio Executive as part of a team of Medical Staffing Managers overseeing a portfolio of client hospitals, as allocated by the Operations Manager in such a way as to ensure that the service is delivered effectively and in line with the quality expectations of all parties. You will ensure an uninterrupted service to hospitals is delivered in line with the contractual arrangement between our client and their clients, with an emphasis on quality and continuity. To take shared responsibility for other teams’ portfolios if another member of that team is absent for whatever reason.
Responsibilities relating to client hospitals in the portfolio:
- Act as one of a number of points of contact for the hospital management and the doctors associated with every facility in the portfolio. Reporting any changes/updates as required to the Portfolio Executive.
- Maintain and edit the consolidated hospital spreadsheet ('The Roster’) to ensure that it accurately reflects past, present and future staffing at the client hospitals.
- In conjunction with the MSM team, ensure full participation in the client visit programme as directed by the PE with a view to meeting / exceeding KPIs
- Undertake a routine, on site client visits with a view to understanding and updating the hospital profile requirements, establishing rapport with the hospital management and doctors and discussing issues specific to the delivery of services at that location. Also attend meetings at the request of client hospitals to address specific issues, usually in conjunction with the Senior Management Team
- Consult with hospitals as to the induction of new doctors who have not worked at the hospital before, either on a long-term or ad hoc basis. This includes the management of the shadowing programme, ensuring that this is undertaken to the benefit of all concerned.
- Inform hospitals well in advance of any changes to the planned staffing schedule, including cover arrangements for holiday or any other absence.
- In conjunction with the Portfolio Executive and Senior Management Team, manage hospital complaints that arise within the portfolio to ensure the best outcomes for the Company, client and doctor.
- Ensure all relevant information is recorded on the Company database.
Responsibilities relating to doctors in the portfolio:
- Act as one of a number of points of contact for the doctors in the portfolio, and manage them in line with the terms and conditions of their employment contract with us. Escalate any concerns as required to the Portfolio Executive for support and advice.
- Introduce groups of new doctors to the policies and protocols of the company during a short presentation.
- Assign new and existing doctors in respect of their responsibilities under our Standby Programme.
- Manage the doctors’ contract tenures to the benefit of the Company and ensuring contract extensions are encouraged and completed in a timely fashion.
- Address doctors’ complaints and grievances in conjunction with the Operations Director and/or the Medical Director.
Responsibilities relating to the Enrolment process:
- Liaise, co-ordinate and communicate with the Medical Resourcing Team (including external agents) by telephone and email.
- Complete suitability Interviews over the telephone as required by the needs of the business.
- Co-ordinate and communicate with the Medical Resourcing Teams in relation to the arrangements for new doctors that are to be working at locations within the portfolio.
Other general responsibilities:
- Fully participate in the out-of-hours on call system, dealing with and resolving any emergencies that arise. Escalate to senior team on call for support or approvals out of hours.
- Assist Team Portfolio Executive in completion of monthly report for Operations Director.
- Promote us during client visits and look for marketing opportunities.
- Undertaking any specific projects within required deadlines as may be requested by the Senior Management team from time to time.
- Represent and uphold our corporate values.
Working hours are 9am-5pm Monday to Friday + on call hours (per each on call stint you will have 1 day off shortly after)
Holiday allowance 28 days + bank holidays
Salary ÂŁ28-30K depending on experience.
