SonicJobs Logo
Left arrow iconBack to search

IT Infrastructure Engineer - 4th Line IT Service Desk

hireful.
Posted 18 hours ago, valid for 5 hours
Location

Aylesbury, Buckinghamshire HP17 8YJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The role is for a 4th Line IT Infrastructure Engineer or Senior IT Support Engineer, focusing on advanced troubleshooting in a service desk environment.
  • The position offers a salary range of £40k to £48k, depending on experience, along with impressive benefits.
  • Candidates should have experience in IT Support, preferably in an educational environment, although this is not a strict requirement.
  • The job involves providing comprehensive IT support services, including managing complex IT infrastructure, networks, and cloud technologies like Azure.
  • Applicants are expected to have previous experience managing high-pressure situations, particularly in a major incident environment.

Are you an experienced 3rd Line IT Support or Senior IT Support Engineer looking to take that step up into a 4th Line role? Are you a team orientated Senior technical expert, keen to join a thriving service desk environment and provide advance troubleshooting for complex IT infrastructure environments. Are you a team player who thrives on helping and mentoring others more junior than yourself? The best part…you will be making a huge difference to the education and lives of thousands of children across the UK…

Role: IT Infrastructure Engineer aka 3rd Line Support Engineer, Senior IT Support Engineer, IT Systems Administrator, 3rd Line, 4th Line, Senior IT Service Desk Engineer

Salary: £40k - £48k base DOE + impressive benefits

Location: You will be based out of our Princes Risborough Office 5 days a week, with travel to school sites when required (Mileage payments covered)

You will be providing comprehensive IT Support services for schools across IT infrastructure, networks and cloud computing technologies such as Azure. You will be the final escalation point and the go to person for the wider service desk and 3rd line team. This is an exciting role for someone who loves troubleshooting deep-rooted IT issues, acting quickly and efficiently, ensuring that disruption to learning in schools is minimal. We are preferably looking for someone with IT Support experience in an education environment, but this is not essential. The technologies you will be supporting include Windows Server, Microsoft 365, Google workspace, Virtualisation including the likes of VMware and Hyper-V, cloud (Azure) and on prem networking technologies. You will have previous experience managing high pressure situations, especially in a major incident environment.

Sound like the sort of challenge made for you. CLICK APPLY and send through a copy of your CV.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.