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Claims Handler

CLARITY RECRUITING LTD
Posted 23 days ago, valid for 7 days
Location

Aylesbury, Buckinghamshire HP190FL, England

Salary

£22,500 - £29,500 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role involves managing insurance claims and building repairs from initiation to completion while keeping stakeholders updated on progress.
  • Key responsibilities include claim initiation and processing, supplier coordination, call handling, and ensuring compliance with data protection regulations.
  • Candidates should have at least 1 year of claims handling experience and preferably 2 years in insurance or property.
  • The position offers a salary range of £22,500.00 to £29,500.00 per year, with additional bonus opportunities.
  • This is a full-time, permanent position with a Monday to Friday schedule and potential for overtime, based in a hybrid remote setup in Buckinghamshire.

To manage insurance claims and building repairs efficiently from initial instruction through to project completion, ensuring that all stakeholders are kept fully updated on claim progress and that claim costs are carefully monitored and controlled.

Core Responsibilities and Duties

  1. Claim Management
    • Claim Initiation and Processing: Open and manage new claims, ensuring prompt communication with all involved parties from start to finish.
    • Supplier Coordination: Assign suppliers as needed for each claim, ensuring service quality and timeliness.
    • Call Handling: Manage both inbound and outbound calls, serving as the primary contact for customers.
    • Customer and Insurer Communication: Facilitate clear, effective communication between customers, insurers, and other stakeholders to keep everyone informed of claim progress.
    • Data Management and Compliance: Handle all data in a secure and responsible manner, ensuring compliance with the Data Protection Act.
  2. Claims Approval and Cost Efficiency
    • Property Claim Authorization: Evaluate and authorize claims based on established guidelines.
    • Cost Control: Apply effective cost-management practices to ensure claims are handled efficiently.
  3. Record Maintenance and System Updates
    • Pulse System Updates: Regularly update and maintain accurate claim records within the Pulse system.
    • Supply Chain Database Maintenance: Oversee supplier information in the database to support an efficient and compliant supply chain.
  4. Complaint Resolution and Compliance Management
    • Complaint Handling: Address low-level complaints promptly, following the guidelines outlined in the Complaints Handling Manual.
    • Supply Chain Compliance: Ensure all suppliers adhere to compliance requirements and quality standards.

Key Outputs and Expectations

  • Call Performance Standards: Consistently meet quality and volume metrics for call handling.
  • Policy and Procedure Adherence: Follow all company policies and procedures to maintain high service standards.
  • Supplier Performance Oversight: Monitor supplier performance to ensure they meet service expectations.
  • Effective Claim Progression: Minimize claim timelines through proactive management and effective communication.
  • Achievement of Targets: Meet set productivity and performance targets for efficient claim processing and customer satisfaction.

Job Details:

  • Employment Type: Full-time, Permanent
  • Schedule: Monday to Friday, no weekends, with potential for overtime.
  • Pay: £22,500.00-£29,500.00 per year
  • Supplemental Pay Types: Bonus scheme

Experience:

  • Claims handling: 1 year (preferred)
  • Insurance or Property: 2 years (preferred)

Work Location: Hybrid remote in Buckinghamshire.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.