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Location: Aylesbury
Contract Details: Permanent, Full Time
Benefits & Perks:
- 22 days holiday allowance plus bank holidays
- Bonus scheme paid every 6 months, based on attendance, compliments, and business performance
- Support for professional development, including paid training for CERT CII certification with a 1000 salary increase for qualified individuals
- Pension scheme
- Monthly award recognition and prizes
- Company events throughout the year, including a Christmas party, Christmas gifts, and raffles
- Opportunity for career progression
As a Customer Advisor / Claims Handler, you will be responsible for the following:
- Act as the main point of contact for customers and clients, ensuring clear communication via phone, email, and associated client systems
- Adhere to service level agreements (SLAs) on all claims
- Authorise property insurance claims
- Update job records accurately using our client's systems
- Handle low-level complaints
- Ensure supply chain compliance and review supplier estimates and invoices for accuracy
- Utilise recommended price tables, digital photos, questioning techniques, and policy documents to determine the appropriateness of estimates
- Conduct final audits of claims, including account reconciliation, prior to closing
Essential:
- Excellent communication skills with the ability to communicate clearly and effectively with customers, clients, and colleagues
- Strong attention to detail
- Proficient computer skills
Desirable:
- CERT CII certification or willingness to obtain certification
- Experience working with insurance claims or in the property services industry
- Strong negotiation and problem-solving skills
- Previous experience in claims handling or a related field
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
If you would like to apply for this wonderful opportunity, please contact Adecco Aylesbury or apply via this job site!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
