Scheduling Coordinator

Pertemps

Posted 13 hours ago, valid for a month

Aylesbury, Buckinghamshire HP17 8YJ, England

Full Time

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Sonic Summary

Pertemps Aylesbury is seeking a Scheduling Coordinator for their client in Aylesbury.
The position offers a salary range of £25,000 to £32,000 and requires proven experience in a service desk or help desk role.
Key responsibilities include managing incoming calls, prioritizing jobs for engineers, and ensuring timely resolution of issues.
Candidates should have strong knowledge of IT systems and a customer-focused approach to service delivery.
The role includes benefits such as 20 days of holiday plus bank holidays, a pension, and opportunities for training and progression.

Scheduling Coordinator - AylesburyPertemps Aylesbury is currently recruiting for a Scheduling Co-ordinator for our client based in Aylesbury.Salary: £25,000 - £32,000Hours: 8:30-5:00pmDuties:- Act as the main point of contact for incoming phone calls and support tickets- Taking inbound calls from customers and tenants- Prioritising and assigning jobs to engineers based on urgency and complexity- Monitoring and tracking assigned jobs to ensure timely resolution and adherence to service level agreements- Maintaining accurate and up-to-date documentation of certificates- Attending regular training sessions to improve technology skills and promote self-service options for common issues- Proactively identifying trends and recurring issues to develop long-term solutions and prevent future incidents- Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiencesRequirements:- Proven experience in a service desk or help desk- Strong knowledge of IT systems- Customer-focused approach with a commitment to delivering exceptional serviceCompany Benefits:- 20 days holidays + bank holidays- Pension- Training and progressionIf you would be interested in this role, then please apply, or call Corinne at Pertemps Aylesbury.

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