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Restaurant Manager
An experienced and results focused Restaurant Manager who thrives in a hands-on, fast paced environment with the drive and confidence to effectively manage the operation and compliance of the restaurant through a well-trained and engaged team.
Ensures best in class customer experience and smashes all targets.
Role Contribution
Strong leader of people
* Demonstrates strong team management skills, driving performance through empowering your direct reports and your teams to make the right decisions
* Sparks the team's passion for delivering the best customer experience possible
* Good understanding of people management requirements, approachable and understanding and able to work with team members to find solutions to day-to-day issues
* Professional approach and treats people well; creates a great place to work and a positive and engaged team through recognition, fun and inspiring others to achieve
* An effective coach with the ability to provide direct, honest and constructive feedback; good delegator and manager of individuals and teams
* Supports with talent management; able to quickly identify training gaps within the team and continually develop them; implements and follows up on PDPs
* Observes service levels, identify gaps and ways in which improvement can be made
* Right people, right role, right time; recruits the right team members within the department; regularly reviews deployment to maximise customer experience and stay within budget
* Leads the customer experience by setting best in class examples
* Provide oversight to team, managing day-to-day issues and concerns, coaching and developing all team members, driving performance and delivery of the company goals through inhouse tools and ensuring all managed within company policy, procedures and processes, strong knowledge of company policies and procedures
* Knowledge of business goals and ability to demonstrate to all team members how they can contribute to company success
* Know how to resolve conflict and handle negative behaviour effectively; manages team performance and agrees swift, appropriate action regarding poor performers, conduct issues or conflict management with the GM
Excellent communication skills
* Keeps the team in the loop with regards to departmental & store performance
* Takes an active role within the store team and supports any company initiatives; keeps the team in the loop with regards to department / store performance
* Builds strong relationships across the business at all levels and provides relevant, constructive feedback to the General Manager and CSO support teams as required
* Asks questions to establish if there is a better way of doing things; tailors' approach and language used to the audience
Operations & Compliance
* Operationally strong to manage in a diverse and fast paced restaurant; supports the delivery of the company plan
* Commercially aware and ensures everything is in place to achieve targets; drives strong brand standards and product availability through the team * Exceptional operational standards and a focus on 5-star service; creates a strong sales culture and consistently seeks to maximise the sales
* Observes service levels, identify gaps and ways in which improvement can be made
* Leads the customer experience by setting best in class examples i.e. running the floor, resolving concerns / complaints effectivley or managing events; observes service levels, identifying gaps and implementing improvement actions
* Takes ownership in maintaining a compliant and safe restaurant environment; deals with hazards quickly and follows through on action plans as a result of audits
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
