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The successful Service Manager / Service Operations Manager / Engineering Manager will lead and supervise a team of service engineers and various engineering departments in the waste water treatment sector ensuring their performance aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment.
The Service Manager / Service Operations Manager / Engineering Manager will ideally have experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous.
Package
- £38,000-£45,000 depending on experience
- 25 days holiday plus bank holidays
- Pension contribution
- Medical cash
- Additional Benefits
- Lead and supervise service engineers and engineering teams specialising on waste water solutions, ensuring performance aligns with company standards and customer expectations.
- Ensure compliance with EHS protocols, driving continuous improvement and industry leadership.
- Manage a team specializing in various wastewater products and solutions.
- Oversee financials including revenue, expenses, inventory, and assets to maintain a successful P&L in the wastewater treatment sector.
- Drive recurring revenue through customer-focused service solutions that enhance loyalty and retention.
- Liaise with various engineering departments
- Office-based near Aylesbury daily.
- Experience as a Service/Operations Manager, Engineering Manager, or similar role in engineering.
- Proven track record managing Field Service Engineers or On site service technicians in engineering.
- Strong knowledge of service management and engineering principles to lead service teams effectively.
- Excellent communication skills, able to collaborate with cross-functional teams and convey technical info to non-technical stakeholders.
- Technical Mechanical or Electrical Engineering degree, HND/HNC or equivbalent would be advantageous
- Proficient in IT systems, CRM software, and service management platforms.
- Office-based near Aylesbury daily.
