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Anderson Knight is proud to partner with a leading organisation to recruit for a role focused on supporting customer needs and ensuring exceptional service delivery across global markets. This position offers an exciting opportunity to contribute to a dynamic team within a well-established and innovative company.
Key Responsibilities:
- Responding to customer queries via email and telephone in a professional and timely manner.
- Coordinating with internal teams to manage key processes, including customer onboarding, order management, and issue resolution.
- Addressing customer complaints efficiently, ensuring a positive outcome.
- Providing updates on orders, stock levels, documentation, and back-order statuses.
- Working closely with logistics and administrative teams to ensure smooth operations.
- Assisting with order processing and customer inquiries as required.
- Staying informed about product updates and company developments.
About You:
- A proven track record in customer service within a fast-paced environment.
- Confident in the use of Microsoft Office and related systems.
- Knowledge of industry practices or technical expertise would be advantageous.
- Experience with ERP systems such as Sage or Salesforce is beneficial.
- Highly organised with the ability to prioritise tasks effectively.
- Proficiency in additional languages is desirable but not essential.
