F&B Supervisor

Join our team at Hilton Grand Vacations in Ballater, as a Food and Beverage Supervisor. Work alongside a motivated team in a breathtaking location, ensuring exceptional service and creating a welcoming environment for our guests and members.

• Supervise Food and Beverage Outlet operations to ensure a flawless guest and member experience.
• Communicate and delegate tasks to the team, ensuring everyone is clear on their roles.
• Ensure compliance with brand standards and strict adherence to food hygiene regulations.
• Manage guest queries in a timely and efficient manner, ensuring customer satisfaction.
• Represent the needs of the team, promoting a collaborative and positive work culture.
• Assist Food and Beverage management with achieving financial targets and departmental goals.
• Assist with training and development of team members, fostering a culture of continuous improvement.
• Conduct annual and mid-year appraisals for team members under your responsibility.
• Maintain constant awareness of security, especially related to stock, cash, and equipment.
• Oversee preparations of the F&B area for service, ensuring stock replenishment and adherence to cleaning schedules.
• Promote and encourage staff to upsell and adopt strong sales techniques.
• Ensure all Food and Beverage departments operate to the Brand Standards.
• Assist with recruitment of F&B staff as required.
• Ensure all colleagues on shift are fully briefed and clear of their responsibilities and roles.
• Work to continually improve brand standards, Mobius and SALT scores within the F&B department.
• Assist other departments wherever necessary and maintain good working relationships.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven Food and Beverage experience at supervisory level.
• Committed to delivering high levels of customer service.
• Positive attitude and excellent communication skills.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work independently or as part of a team.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hospitality industry.
• Previous experience in supervising and/or delegation.
• Willingness to develop team members and self.

• Free Leisure Club Membership (worth £500).
• Go Hilton Team Member travel programme (hotel discounts for team members, family, and friends).
• Denplan, Perks at Work, and Life Works employee programmes.
• Incremental holiday allowance based on service.
• Staff Accommodation En Suite rooms available.
• The chance to work in a stunning location in Scotland, surrounded by natural beauty.