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Assistant Reservations Manager

Reed
Posted 3 days ago, valid for 16 days
Location

Ballater, Aberdeenshire AB35 5TB, Scotland

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance
Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A prestigious luxury hotel in the Cairngorms National Park is looking for an Assistant Reservations Manager with previous experience in a luxury 5-star hospitality environment.
  • The role involves supporting the Revenue & Reservations Manager, controlling rates and inventory, and training the Reservations team.
  • Candidates should have experience with Opera Cloud PMS and strong communication and organization skills, along with the ability to work under pressure.
  • The position offers a competitive salary plus tips TRONC ranging from £200-£300 per month, along with various employee benefits.
  • Applicants should have a minimum of 2 years of relevant experience in a similar role.

A prestigious luxury hotel in the heart of the Cairngorms National Park is seeking an experienced reservations professional to join their award-winning team.

About the Role: The Assistant Reservations Manager will support the Revenue & Reservations Manager and the Reservations Team to deliver exceptional service, exceeding guest expectations and meeting sales targets. Responsibilities include:

  • Assisting in controlling rates and inventory
  • Ensuring all rates are loaded in the GDS and Opera cloud system
  • Monitoring and reporting on booking trends
  • Supervising Reservationists in their daily duties
  • Training and developing the Reservations team
  • Contributing to achieve Room Revenue and Overall Revenue targets

About You: The ideal candidate will have:

  • Previous experience with Opera Cloud PMS
  • Excellent written and spoken English; additional languages are a plus
  • Proven experience in a similar luxury 5-star hospitality environment
  • Strong communication and organization skills
  • Experience in training, coaching, and mentoring others
  • The ability to work under pressure
  • A passion for delivering exceptional experiences

What’s in it for You:

  • Competitive salary plus tips TRONC (£200-£300 pm)
  • 30 days holiday
  • Free 1-3 months accommodation while you settle into new location and find your own home
  • Free 5* overnight  annual guest experience for you and a plus one
  • Enhanced pension scheme
  • Free food and drinks while on shift
  • Generous discounts across various properties
  • Life Assurance and health benefits
  • Employee Assistance Programme

If you’re a proactive and detail-oriented professional with a passion for hospitality, apply now to join a team that values creativity and brilliant service.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.