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A prestigious luxury hotel in the heart of the Cairngorms National Park is seeking an experienced reservations professional to join their award-winning team.
About the Role:Â The Assistant Reservations Manager will support the Revenue & Reservations Manager and the Reservations Team to deliver exceptional service, exceeding guest expectations and meeting sales targets. Responsibilities include:
- Assisting in controlling rates and inventory
- Ensuring all rates are loaded in the GDS and Opera cloud system
- Monitoring and reporting on booking trends
- Supervising Reservationists in their daily duties
- Training and developing the Reservations team
- Contributing to achieve Room Revenue and Overall Revenue targets
About You:Â The ideal candidate will have:
- Previous experience with Opera Cloud PMS
- Excellent written and spoken English; additional languages are a plus
- Proven experience in a similar luxury 5-star hospitality environment
- Strong communication and organization skills
- Experience in training, coaching, and mentoring others
- The ability to work under pressure
- A passion for delivering exceptional experiences
What’s in it for You:
- Competitive salary plus tips TRONC (£200-£300 pm)
- 30 days holiday
- Free 1-3 months accommodation while you settle into new location and find your own home
- Free 5* overnight annual guest experience for you and a plus one
- Enhanced pension scheme
- Free food and drinks while on shift
- Generous discounts across various properties
- Life Assurance and health benefits
- Employee Assistance Programme
If you’re a proactive and detail-oriented professional with a passion for hospitality, apply now to join a team that values creativity and brilliant service.
