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Salary: £45,000
Location: Scottish Highlands
Sector: Luxury Market
Are you a dynamic and experienced Front of House Manager looking for your next challenge in the luxury hospitality sector? We are seeking a talented individual to lead our Front Office team at an award-winning 5-star hotel renowned for its exceptional service and unique guest experiences.
Key Responsibilities:
• Guest Satisfaction & Revenue: Supervise Front Office operations to achieve guest satisfaction and maximize room revenue.
• Staff Management: Schedule and oversee Front Office staff, including Front Office Hosts, Night Manager, and Porters.
• Guest Services: Ensure prompt and courteous check-in/check-out, address guest inquiries, and manage VIP accommodations.
• Financial Oversight: Monitor departmental costs, manage Pay Master accounts, and ensure compliance with hotel credit policies.
• Team Leadership: Motivate and develop the Front Office team, conduct performance appraisals, and foster effective team relations.
• Health & Safety: Enforce health and safety procedures, ensure team compliance, and maintain high standards of hygiene and appearance.
What We Offer:
• Holidays: 30 days holiday.
• Pension: Enhanced pension scheme (5% employer, 4% personal contribution).
• Life Assurance: Comprehensive coverage.
• Relocation Support: Assistance in finding your home in the Scottish Highlands. Staff accommodation or relocation support provided.
• On-Shift Benefits: Nutritious food and drinks.
• Guest Experience: Free overnight luxury annual guest experience for you and a plus one.
• Family-Friendly Policies: Enhanced maternity and paternity leave, plus a welcome gift for new parents.
• Health Benefits: Health cash plan to cover everyday medical expenses.
• Discounts: Generous discounts on room bookings, food and beverage, retail products, and high street retailers.
• Social Activities: Engaging social events organized by local committees.
• Career Development: Tailored learning opportunities and career development plans.
