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Job Title: Service Advisor- (Ballyclare)
Location: Ballyclare
Hour of work- Mon - Fri 08:30 to 5:00pm with one late night per week to 9pm and Saturdays from 8am to 1pm on a Rota basis so flexibility is required.
Salary and Benefits: Salary dep on experience
Employment Type- Permanent
The Right Client- Nominate Recruitment are thrilled to be partnering with a successful provider of heavy commercial vehicles in Northern Ireland. They are currently seeking a Service Advisor to join their office based in Ballyclare.
The Right role:
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
The Right Fit:
- Be educated to GCSE standard or equivalent, including Maths and English
- Possess extremely strong administration skills
- Possess excellent organisational skills and the ability to adapt to changing circumstances.
- Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
- Possess an ability to structure workload in an efficient manner
- Full clean driving licence
Desired Criteria
- Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
- Although not essential, some existing mechanical knowledge would be advantageous.
