Back to search
Managed Service Support Engineer
?? Dublin | Hybrid (3 Days On-Site, 2 Days WFH)?? €35,000 | 24 Days Annual Leave | Pension | Laptop & Phone
Are you an experienced IT professional looking to grow your career in a dynamic Managed Services environment? We’re hiring a Managed Service Support Engineer to help optimise and enhance our customers’ IT systems, working both remotely and on-site in Dublin.
Responsibilities
?? Alerts Management: Take primary responsibility for handling tickets in the Alerts queue ?? Continuous Improvement: Work with the Managed Services team to refine processes and reduce ticket volume ?? Root Cause Analysis: Identify and address recurring alerts to improve system stability ?? Customer Compliance: Review and report on updates, antivirus, vulnerability scans, and SOC coverage ?? Onboarding & Deployment: Support agent deployment and customer projects ?? System Maintenance: Research and develop repeatable software maintenance solutions ?? Firewall Configuration: Implement and manage firewall changes for security and toolset optimization ?? Client Engagement: Work closely with customers during onboarding and rollout projects
Requirements
? 2+ years’ experience in an MSP Support Centre role or similar? Self-starter mindset, with a drive for efficiency and process improvement ? Knowledge of Datto RMM and alerts queue management (essential)? Firewall configuration experience
What’s in It for You?
?? Hybrid Working – 3 days on-site in Dublin, 2 days WFH ?? 24 days annual leave?? 1.5% pension contribution?? Laptop & phone provided
If you're ready to take the next step in your IT career, we’d love to hear from you! ??
