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- Conduct outbound communications via the phone, email, LinkedIn and other platforms to generate new sale leads and book appointments for the field sales team.
- Follow up on leads and enquiries, building on those relationships with new clients.
- Manage both inbound and outbound sale calls, qualify new prospects and moving them through the correct pipeline, onto the sales team.
- Keep the internal CRM system (Microsoft Dynamic) up to date with accurate information.
- Monitor all sales activities and generate reports to support the sales team.
- Ensure all data on the CRM system is regularly reviewed and cleansed of old data accordingly.
- Assist with other general administrative tasks, such as managing diaries, scheduling meetings and putting together materials for the sales team.
- Prepare and distribute internal and external communications, such as newsletters and email campaigns.
- Support the marketing team with maintaining/updating social media accounts.
- Assist the marketing manager with campaigns, including marketing emails, social media promotions and event planning.
- Support with tracking social media channels for trends, engagement and where there may be opportunities to connect with new prospects.
- Work alongside the sales team and provide administrative support, ensuring all sales processes run smoothly.
- Occasionally go on client visits and off-site networking events.
- Previous telesales (B2B) experience required.
- Prior experience using a CRM, sales software and other office applications.
- Strong problem-solving, organisation, and planning skills with an eye for detail.
- Excellent communication skills both internally and with customers.
- Demonstrated ownership, initiative, organisation, and ability to manage multiple tasks under pressure.
- Preferred experience in an outbound call center or order desk environment.
- Ability to interact with a wide variety of people and highly communicable.
- Self-starter, conscientious, approachable, and enthusiastic.
- Monday-Friday, on-site.
- 25 days holiday, plus bank holidays.
- Company pension.
- Onsite parking.
- Opportunities for external training, professional growth and development.
