SonicJobs Logo
Left arrow iconBack to search

Customer Services Administrator

Brellis Recruitment
Posted 16 hours ago, valid for a month
Location

Banbury, Oxfordshire OX16 1RH, England

Salary

£26,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Our well-established client is seeking to expand their customer service team due to ongoing business success.
  • The role requires a minimum of 2 years of experience in customer service and offers a competitive salary of £25,000 per year.
  • Key responsibilities include processing sales orders, handling customer inquiries and complaints, and maintaining accurate records.
  • The position also involves stock control, purchasing, and internal communications to ensure operational efficiency.
  • Candidates must demonstrate a professional demeanor and a commitment to exceeding customer expectations.


Due to ongoing business success, our well established and profitable client, is looking to expand their friendly and approachable customer service team.

The main purpose of the role will be to ensure KPI's are met to deliver excellent customer service and strive to exceed customer expectations wherever possible:

Main tasks

  • Confirm receipt of orders to all customers within 24hrs.
  • Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
  • Process sales orders through to delivery.
  • Arrange delivery of sales orders with hauliers/shipping lines.
  • Raising customs, import and export documentation where required.
  • Raise sales contracts & call offs.
  • Maintain all Contract records, shipment and delivery spreadsheets accordingly.
  • Obtain and issue Quality Certificates.
  • Raise sales invoices.
  • Handle general customer enquiries.
  • Handle straightforward customer complaints.
  • Maintain complaint records.
  • Process sample requests and maintain records.
  • Maintain sales commission records.
  • Maintain distribution cost records.
  • PURCHASING
  • Obtain and save all relevant paperwork from suppliers.
  • Process Purchase orders through to delivery.
  • Raise Purchase contracts and call offs
  • Validate purchase invoices and resolve disputes.
  • Communicate with Suppliers regarding specific requirements.
  • Maintain Supplier contract records.
  • STOCK CONTROL
  • Responsible for ordering stock in accordance with requirements.
  • Arrange delivery of stock orders with hauliers/shipping lines.
  • Book stock onto system within 24hrs of arrival.
  • Maintain stock records ensuring all data inputting is accurate for all products.
  • Ensure stock rotation is adhered to.
  • Weekly stock balancing between warehouse, stock records and systems completed.
  • Stock discrepancies investigated and completed in a timely manner
  • INTERNAL COMMUNICATIONS
  • Ensure requests and enquiries from Accounts team are dealt with, without delay and communicated back with satisfactory resolution.
  • Highlight operational issues immediately to your Direct Line Manager.
  • Ensure Sales Managers are aware of operational issues as and when they occur.
  • Quote customers as delegated by Sales Managers.
  • Appoint and instruct supply chain contractors (if requested).
  • Assist and communicate with Quality Department to ensure service levels are met and Audit procedures are followed and completed accurately.

GENERAL RESPONSIBILTIES

  • Carry out other functions as requested by management.
  • Operate within the Company BRC quality system.
  • Ensure all filing is completed in a timely manner.
  • To act professionally and respectfully at all times to all Silbury employees.
  • To communicate professionally at all times with customers.
  • Post - Outgoing (franking, take to Post Box / Post Office).
  • Ensure Office housekeeping and cleanliness is all employees' responsibility.
  • Keep own desk area clean and tidy.

INDH

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.