- Taking full ownership for managing the UK Service Department, including a team of field-based engineers and office-based support.
- Responsible for all general management of the team, including training, recruitment, performance management etc.Â
- Maintaining regular contact with your team and customers, offering guidance and support as required and taking responsibility for all escalated technical customer support issues.
- Managing customer complaints to a win-win result.
- Ensuring that service engineers provide a world-class customer experience which not only includes their on-site performance, but all administrative work and process.
- Working with the leadership team to further develop company processes and procedures, with a mentality of continuous improvement and excellent customer experience.
- Previous experience of managing a UK Technical Service/Engineering Team.
- Excellent communication skills, able to build strong professional relationships at all levels.Â
- Engineering qualification (or equivalent) in electrical/mechanical engineering.
- Proven management and leadership skills.
- Happy to travel across the UK or Republic of Ireland to meet with customers as required. Also able to provide telephone support as needed.
- Good general IT skills (MS Office etc)
- UK driving license (company car provided).Â
- UK passport for occasional overseas business travel.