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Red Recruitment is recruiting a Complaints Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
This is a full-time, permanent position and the salary is 28,000 per annum.
Benefits and Package for a Complaints Handler:
- Salary: 28,000 per annum
- Hours: Monday - Friday, hours between 8am - 6pm
- Contract Type: Permanent
- Location: Banbury
- Start date: ASAP
- Supportive office
- Career progression opportunities
Key Responsibilities of a Complaints Handler:
- Acknowledging receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and recording them on relevant databases
- Investigating the details of complaints and determining company liability, utilising contacts
- Accurately record details of complaints received through various channels (phone, email, online forms)
- Thoroughly reviewing customer accounts, relevant documentation, and company policies to understand the root cause of the complaint
- Making informed decisions to address complaints fairly, offering appropriate compensation or solutions within company guideline
Key Skills and Experience of a Complaints Handler:
- Having a warm and friendly telephone manner is required
- Experience using digital communication systems is preferred
- Passion for delivering a great customer experience
- Ability to demonstrate strong communication skills
- Reliable, trustworthy, discreet and professional are key attributes required
- Previous customer service experience is preferred
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Agency)
