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Red Recruitment is recruiting a Customer Care Advisor in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
They are looking for a Customer Care Advisor to join their team where you will be working with customer complaints from beginning to end.
The hourly rate is between £13.18 - £14.28 per hour.
Benefits and Package for a Customer Care Advisor:
- Salary: £13.18 - £14.28 per hour
- Hours: Monday - Friday, 9am - 5.30pm
- Contract Type: Temporary
- Location: Banbury
- Start date: ASAP
Key Responsibilities of a Customer Care Advisor:
- Acknowledging receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and recording them on relevant databases
- Investigating the details of complaints and determine company liability, utilising contacts including but not limited to: Brokers, Vehicle Dealerships, Independent Vehicle Assessor teams, Financial Ombudsman Service
- Reviewing results of investigations and putting together a final response to be signed off by the legal department
- Implementing and monitoring the full complaint lifecycle whilst keeping to strict deadlines in keeping with complaint guidelines
- Monitoring agreement in a timely manner to ensure that payments are moved if appropriate
Key Skills and Experience of a Customer Care Advisor:
- Having a warm and friendly telephone manner is required
- Experience using digital communication systems is preferred
- Passion for delivering a great customer experience
- Ability to demonstrate strong communication skills
- Reliable, trustworthy, discreet and professionalism are key attributes required
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)
