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- Dealing with product orders over the phone or email, ensuring all orders are entered or uploaded accurately into the CRM (SAP).
- Ensure any orders that need adjustments/require substitutions, or if an order needs to be cancelled, they are managed efficiently and dealt with appropriately.
- Respond promptly to any customer enquiries, via the phone or email.
- Make sure all customer details are kept up to date on the CRM and if any changes are required ensure they are inputted accurately.
- Adhere to the correct pricing, including checking that the minimum order and carriage charges are applied/met.
- Be knowledgeable in all products and services.
- File orders in an organised and timely manner.
- Check order confirmations against the original orders, before then posting the order to the customers.
- Handle/manage customer complaints, ensuring all problems are resolved in an effective and efficient manner.
- Previous experience within customer service or a sales-based role.
- Experience using Microsoft Applications; Excel, Word, Outlook.
- SAP experience, desirable.
- Strong problem solving, organisation, and planning skills with an eye for detail.
- Excellent communication skills both internally and externally.
- Demonstrate ownership, initiative, adaptability and confidence to manage multiple tasks under pressure.
- Self-starter and motivated, with a positive can-do attitude for self-development.
- Office based: Monday-Friday, 8:30am-5pm.
- 22 days holiday, plus bank holidays.
- Onsite parking.
- Pension scheme.
- Full training will be given.
