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Customer Service Administrator
Location: BanburySalary: £26,500Hours: 38.5 hours per week (Monday-Thursday: 8.30am-5pm, Friday: 8.30am-3.30pm, occasional cover until 5pm on Friday with time in lieu)
Are you a proactive and detail-oriented professional with a passion for delivering outstanding customer service? Do you thrive in an environment where accuracy and efficiency are key? If so, we have an exciting opportunity for you!
About the Role
We are looking for a Customer Service Administrator to join our Internal Sales team based in Banbury. In this role, you will play a vital part in ensuring that our customers receive an exceptional level of service, from processing orders to handling enquiries and providing vital support to the sales team. You will be a key point of contact for our customers, ensuring they receive timely responses, accurate information, and a seamless experience from start to finish.
Key Responsibilities
- Handling sales enquiries and processing orders via phone, email, and online platforms
- Ensuring customer orders are placed within one hour of receipt
- Sending order acknowledgments and maintaining accurate purchase order records
- Recording lost sales and reporting customer complaints
- Coordinating collections and deliveries while ensuring compliance with customer guidelines
- Supporting customers with order tracking, technical queries, and product selection
- Maintaining customer order books and providing delivery updates
- Liaising with internal teams for non-stocked product requests and logistics
- Uploading delivery details to online platforms and generating required shipping documents
- Completing and distributing daily sales reports
- Performing additional administrative duties as required
What We're Looking For
- Strong verbal and written communication skills with excellent attention to detail
- A methodical and systematic approach to tasks
- The ability to work independently and collaboratively across departments
- Proficiency in Microsoft Office 365 (Excel, Word, Outlook)
- Previous experience in a customer service or sales support role (retail or contact centre experience desirable)
- A positive, enthusiastic, and resilient attitude under pressure
- A team player who demonstrates ownership, determination, commercial awareness, and high standards
- Experience with exporting goods within the EU and liaising with transport companies (desirable)
What's in It for You?
We value our employees and offer a fantastic range of benefits, including:
- 23 days holiday(plus UK bank holidays, increasing to 25 days after five years)
- Holiday Buying Scheme- buy up to five additional days (after probationary period)
- Life Insurance
- Annual Bonus(subject to business performance - after probationary period)
- Health Cash Plan(after one year), covering dental, optical, health screening, physiotherapy, chiropody, and more
- Employee Perks Portalwith discounts and rewards
- On-site training and career progression opportunities
- Modern office facilities and free parking
- Regular company social events and charitable fundraising opportunities
If you're ready to take on this exciting opportunity and join a company that values its people, we'd love to hear from you.
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