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- Complete order processes, liaising with other departments to ensure deadlines are met.
- Answer telephone/email queries regarding; stock, technical enquiries, invoices and other customer questions.
- Support sales teams with their account management.
- Monitor and control bespoke orders with specific customer requirements.
- Deal with credit processing and claims.
- Manage customer queries about deliveries, invoicing and any courier delays/issues.
- Liaise with other departments to resolve customer queries such as technical issues, returns, dispatch and trading.
- Ensure all customer payments are completed accurately.
- Complete general administrative/ad-hoc tasks.
- Ensure all details and notes are kept updated on the internal CRM system.
- Previous experience within a customer service or sales role.
- Good numeracy and literacy skills.
- Experience using Microsoft Applications; Outlook, Word, Excel.
- Strong problem-solving, organisation, and planning skills with an eye for detail.
- Excellent communication skills both internally and with customers.
- Demonstrated ownership, initiative, organization, and ability to manage multiple tasks under pressure.
- Flexibility and adaptability.
- Self-motivated with a positive can-do attitude for self-development.
- Office based: Monday-Thursday 8:30am-5pm & 9:00am-5:30pm, Fridays 8:30am-4pm or 9:30am-5pm.
- 29 days holidays, including bank holidays.
- Pension contributions.
- Onsite parking.
- Employee discount.
- Online learning courses.
- Employee Assistance Programme (EAP).
