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We're building a brand-new team of Customer Service Advisors to join an already busy department as additional support for the Spring peak. If you're passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you
This role is offered on an initial 6-month contract, starting in February with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive there could be permanent opportunities too
What you will be doing as the Customer Service Advisor
- Accurately processing customer orders and requests.
- Managing pricing, product information, and general customer queries.
- Resolving complaints from start to finish with accountability and empathy.
- Assisting internal teams with sales strategies and promotional campaigns.
- Raising credit notes and handling return and repair processes.
- Liaising with logistics providers to ensure timely and successful deliveries.
Experience, skills and attributes required
- Confident and clear communicator with excellent customer service skills.
- Empathetic and resilient, able to deliver exceptional support even under pressure.
- Highly organised and detail-oriented, capable of managing multiple tasks effectively.
- Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
- Proactive and solutions-focused, with a practical approach to problem-solving.
- Salary: £25,000
- Holidays: 32 days (including 8 bank holidays)
- Hybrid: 2 days per week, once trained
- Training: Comprehensive 4 week training program to set you up
- Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs
- Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities
