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Red Recruitment is recruiting Customer Service Agents in Banbury to join our client, a proud premier contact centre outsourcing business located in Banbury. The ideal candidate will be customer focused with a passion for helping people.
The salary for this position is £11.44 per hour and is a temporary position.
Benefits and Package for a Customer Service Agent:
- Salary: £11.44 per hour
- Hours: Monday - Friday, 9am - 5.30pm
- Contract type: Temporary (there may be opportunity to go permanent)
- Location: Banbury
- Opportunities for professional growth and career advancement
- Comprehensive training and ongoing support
- Positive and inclusive work environment
Key Responsibilities of a Customer Service Agent:
- Helping customers find a sustainable solution to managing their bills
- Helping customers potentially work out an affordable payment plan
- Using a variety of methods, including telephone and digital channels to communicate with customers
- Being a good listener, with a pragmatic and empathetic approach to the customers circumstances
- Communicating to customers primarily via email but also by telephone
Key Skills and Experience of a Customer Service Agent:
- Warm and friendly telephone manner
- Experience using digital communication systems
- Passion for delivering a great customer experience
- Ability to demonstrate strong communication skills
- You will need an empathetic nature with the ability to understand customer needs
- Reliable, trustworthy, discreet and professionalism are key attributes required
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)
