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Customer Service Advisor

Cameo Consultancy (Recruitment) Limited
Posted a day ago, valid for 15 days
Location

Banbury, Oxfordshire OX16 1EE, England

Salary

£26,000 per annum

Contract type

Full Time

Retirement Plan
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The retail sales support team is seeking two Customer Relationship Executives for a 9-month fixed-term contract, likely leading to permanent positions.
  • The role involves processing customer orders, managing queries related to inventory, pricing, and deliveries, and building strong relationships with customers.
  • Candidates should have proven experience in customer service and administration, strong communication skills, and attention to detail.
  • The salary for this position ranges between £25,000 and £26,400, and the role requires 37.5 hours of work per week, Monday to Friday.
  • The company offers a hybrid working model, comprehensive training, and various benefits including progression opportunities and a health plan.

The retail sales support team is responsible for processing orders for major retailers and marketplaces such as Amazon and B&Q and ensuring the stock is delivered on time and in full by the requested delivery date.This role also includes providing customer quotes, stock updates, delivery and dispatch information, invoice queries and organising returns.

Due to increased work levels we are looking for two further positions based on 9 month FTC however this will more than likely become a permanent role.

Key responsibilities for the Customer Relationship Executive

  • Processing customer orders via phone, email, and EDI
  • Handling queries related to inventory, pricing, and deliveries while resolving issues promptly
  • Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
  • Building and maintaining strong relationships with customers and sales teams
  • Proactively resolving concerns and keeping customers updated on orders and returns

What We're Looking For:

  • Proven experience in customer service and administration
  • Strong communication skills
  • Attention to detail
  • Able to work in a fast paced and demanding environment
  • Proficiency in Microsoft Office, SAP would be a beneficial but not essential
  • A proactive, solutions focused team player with excellent interpersonal skills

What's In It for You?

As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You'll work in bright, modern offices with excellent facilities.

  • Salary: Between £25,000 - £26,400
  • Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM)
  • Hybrid working model
  • Holidays: 26 days plus bank holidays
  • Training: Comprehensive training and onboarding
  • Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.