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We're seeking a proactive and enthusiastic Customer Service Advisor to join this busy vibrant team. This is an excellent opportunity for individuals with strong customer service skills who have B2B experience or who are looking to expand in this area.
Key Responsibilities for the Customer Service Advisor
- Process orders from dealers, key accounts, and direct customers
- Provide customers with quotes, manage orders through to delivery, and communicate stock updates, dispatch details, and delivery schedules
- Handle invoice queries, coordinate returns, and ensure a smooth order fulfilment process
- Manage specific customer accounts, working closely with the sales team to maintain strong relationships and provide excellent service
- Take ownership of daily tasks, ensuring efficient and effective completion
What We're Looking For:
- Proven experience in customer service and administration
- Strong communication skills and attention to detail
- Ability to thrive in a fast-paced and demanding environment
- Proficiency in Microsoft Office; experience with SAP is beneficial but not essential
- A proactive, solutions-focused team player with excellent interpersonal skills
What's In It for You?
This is a fantastic opportunity to join an innovative, market-leading company that prides itself on a positive culture and offers real progression opportunities. You'll work in bright, modern offices with excellent facilities
Starting salary: £26,427 per annum
Hours: 37.5 hours per week (Monday to Friday, 8:30 AM - 5 PM)
Hybrid Working Model (2 days working from home)
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, social events, and more!
If you're ready to take the next step in your career and join a company who values your contribution, we'd love to hear from you
