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Job Title: Customer Service AdvisorLocation: Banbury, close to the M40Job Type: Full-time, PermanentWorking Hours: Monday to Friday, 8:30 AM - 5:00 PMSalary: £26,000 DOE
Our client are a company located conveniently near the M40 in Banbury. Their team is committed to delivering exceptional service and support to their customers. They offer a dynamic and supportive work environment where no two days are the same.Job Description: We are seeking a dedicated Customer Service Advisor to join our clients busy and varied team. This role is perfect for someone with solid previous office-based customer service experience who thrives in an ever-changing environment.Key responsibilities include:
- Handling customer inquiries via phone, email, and chat
- Resolving customer issues and complaints efficiently
- Providing detailed product information and guidance
- Processing orders and managing customer accounts
- Coordinating with suppliers and participating in production meetings
- Performing administrative tasks and maintaining accurate records
Requirements:
- Proven office-based customer service experience
- Excellent communication skills, both written and verbal
- Strong PC skills, including proficiency in Word, Excel, and Teams
- Ability to work well under pressure and adapt to changing situations
- Strong organisational and multitasking abilities
Benefits:
- Competitive salary of £26,000 DOE
- Comprehensive training and development programs
- Friendly and supportive team environment
- Opportunities for career advancement
- Convenient location with easy access to the M40
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