Are you looking for immediate work in Banbury?
Red Recruitment is recruiting immediately available Customer Service Agents in Banbury to join our client, a proud premier contact centre outsourcing business located in Banbury. The ideal candidate will be customer-focused with a passion for helping people.
The salary for this position is between £12.02 - £12.50 per hour and is a temporary position. You will ideally have a financial services background and have worked with vulnerable customers.
This position is an immediate start, to start on Thursday 23rd January.
Benefits and Package for a Customer Service Agent:
- Salary: £12.02 - £12.50 per hour, depending on experience
- Hours: Monday - Friday, 9am - 5.30pm
- Contract type: Temporary (there may be opportunity to go permanent)
- Location: Banbury
- Start date: Thursday 23rd January
- Opportunities for professional growth and career advancement
- Comprehensive training and ongoing support
- Positive and inclusive work environment
- Progression opportunities
Key Responsibilities of a Customer Service Agent:
- Helping customers find a sustainable solution to managing their outstanding payments
- Helping customers potentially work out an affordable payment plan
- Using a variety of methods, including telephone and digital channels to communicate with customers
- Being a good listener, with a pragmatic and empathetic approach to the customers circumstances
- Communicating to customers primarily via email but also by telephone
- Commuting to Milton Keynes once a week (all travel expenses will be paid)
Key Skills and Experience of a Customer Service Agent:
- Experience within the financial services/collections industry is required
- Working with vulnerable customers is preferred
- Warm and friendly telephone manner
- Experience using digital communication systems
- Passion for delivering a great customer experience
- Ability to demonstrate strong communication skills
- You will need an empathetic nature with the ability to understand customer needs
- Reliable, trustworthy, discreet and professionalism are key attributes required
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)