Sales Administrator

The Sales Administrator will play a key role in delivering excellent customer support. This includes processing customer orders, responding effectively to customer requests, supporting the sales team, and proactively ensuring that the business consistently meets or exceeds customer expectations, maintaining the company as the preferred supplier.

Key Responsibilities of the Sales Administrator

• Respond to sales enquiries and orders received via email, phone, and online platforms
• Ensure all customer orders are placed in a timely manner
• Confirm and acknowledge all orders to customers promptly
• Store customer purchase orders correctly in relevant folders
• Record and monitor lost sales, reporting them as necessary
• Handle and report customer complaints efficiently
• Ensure special customer requirements are followed before goods are dispatched
• Arrange collections and deliveries, adhering to customer guidelines and procedures
• Allocate delivered stock to customers and brief operational team leaders accordingly
• Update and manage customer order books, providing delivery timelines to customers
• Assist customers in identifying the correct applications from registration/chassis numbers and provide technical support where possible
• Complete and circulate the daily sales reports
• Upload customer deliveries to online platforms
• Generate and supply advance shipping notifications and delivery notes to customers

Experience, Skills and Attributes Required for the Sales Administrator

• Excellent verbal and written communication skills, with strong attention to detail
• Ability to work independently and within a team, collaborating with other departments
• Proficient in Microsoft Office 365, including Excel, Word, and Outlook
• Experience working in a customer-facing environment such as retail or contact centre
• Ability to work under pressure with a positive, enthusiastic, and resilient attitude

What's in it for you?

• A starting salary of £26,500
• Hours: 38.5 hours per week, 08:30-17:00 (Monday to Thursday), 08:30-15:30 (Friday)
• 23 days holiday plus UK bank holiday, rising to 25 days holiday after five years' service
• Holiday Buying additional 5 days option to purchase
• Life Insurance
• Annual Bonus
• Health Cash Plan Scheme
• On-site training
• Excellent career progression opportunities
• Modern facilities
• Ad-hoc employee functions including annual Summer Social (usually held in June each year)
• Charitable fundraising opportunities
• Free car parking

Application Process

Please forward your CV and covering letter to Julie as soon as possible, or call to discuss further.