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The Claybrook crew formed like many start-ups, around a kitchen table. One thing quickly became clear in that first discussion in 2017, it was time for a change. It was time to break the decades long cycle of being overcharged for commodity product when we knew how to source more inspirational ranges, and cheaper. Time to focus on the customer experience. Time to offer a no-fuss e-commerce solution to buying tiles, and use our expert eye to pick the best of the best. To have simple systems, free samples, free delivery and a team with genuine enthusiasm. To have our own retail space built around the needs of both domestic and commercial buyers.
The tiles had to be of the highest quality, not just with durability and rigorous standards of craftsmanship, but with a truly eye-catching aesthetic. We also wanted to be in stock of almost everything we sell. We wanted consistent, predictable costs for our clients, not intermittent Sale periods, yet competitive pricing without a reduction in quality. After all, our products are an investment, and we take that seriously. In short, we wanted to redefine the industry with a radical new approach. To sell gorgeous products at fantastic prices, all rooted in our passion for great design, sold by good people.
Claybrook Studio is hiring a showroom-based sales consultant to join its existing team in the Oxfordshire store located in Banbury.
Requirements
Excellent people skills and customer service standards
-Strong literacy and numeracy.
-Strong IT skills, training provided on company systems.
Confidence, enthusiasm, self-motivation and the ability to work well under pressure
Previous sales experience either with an interiors brand or high-end retail is preferred
An Interior design qualification is an advantage but not essential
Ability to perform within a small team, yet take personal responsibility for clients and sales Key
Responsibilities
Actively selling tiles, paints, bathrooms and wood flooring and build relationships with private and trade clients to generate repeat business
Supporting areas of the business when required, e.g. Commercial and Logistics teams
Front of house greeting and advising customers visiting the showroom (shop)
Maintaining showroom samples and displays including restocking samples and unpacking sample deliveries
Processing in store and online sample requests and sales orders
Answering phone calls and replying to online, in store and general enquiries
Providing clients with design advice, preparing quotations and after sales care.
The positions is full-time, working five days Monday to Saturday on a rota basis.
