Service Co-Ordinator

Are you a highly organized individual with a knack for team management and customer service? Quest Employment is looking for a Service Coordinator to join our client’s team in Banbury!

Role Responsibilities:

• Manage a team of 2-4 engineers, depending on experience.
• Respond to customer inquiries and keep them informed of progress.
• Arrange annual and bi-annual callouts for routine calibration of equipment.
• Assist engineers with diary management and routing to ensure smooth communication as a team.
• Answer incoming phone calls promptly.
• Complete administration of engineer reports and customer invoicing within 48 hours.
• Maintain an up-to-date CRM system

What We’re Looking For:

• Previous experience in a service department is beneficial but not essential.
• Strong organizational and communication skills.
• Ability to work efficiently in a team-oriented environment.

Benefits:

25 days annual leave + 8 bank holidays (3 days reserved for Christmas shutdown)

Permanent position (6-month probation with a 3-month review)

Office-based role with working hours:

Mon-Thu: 8:30am-5pm

Fri: 8:30am-4:30pm

Competitive salary of £27000

If you’re interested and meet the criteria, apply now, or contact the Quest Employment Banbury branch for more details.