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We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator to cover a 12 month maternity contract. You'll provide scheduling and administrative support to both the internal and external customers. This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts.
Main Responsibilities for the Service Coordinator
- Be a brand ambassador, embodying company values at all times
- Handle incoming phone calls and emails from customers and the internal team
- Resolve complaints and escalate them if needed
- Communicate with external and internal customers to manage service requests smoothly
- Ensure accuracy in work orders and submit all service-related paperwork promptly
- Create and manage cost estimations within the CRM, following customer and contract conditions
- Process spare parts orders for accepted cost estimations
- Follow up on outstanding purchase orders, cash payments, and open cost estimations
- Monitor system orders, such as open delivery notes or missing pricing, and resolve issues
- Investigate and resolve technician stock take queries
- Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
- Generate daily, weekly, and monthly customer reports as required
- Efficiently schedule work for our field service engineers, adhering to response times and time scales
Required Skills, Experience, Knowledge, and Competencies for the Service Coordinator
- Previous experience in a service, customer service, administration, or support role
- Strong Microsoft Office skills
- A knack for teamwork and collaboration
- Excellent communication skills with a natural ability to build strong relationships
- Proactive and full of initiative
- Meticulous and accurate, with a keen eye for detail
What's in it for you?
This is an exciting opportunity to join a thriving, world-leading company that truly values its staff and want you to grow with them, some of the amazing benefits include:
- Generous starting salary plus annual bonus
- 25 days of holiday plus bank holidays
- Hybrid working after probation
- Profit share
- Annual bonus
- Study support
- Sick pay
- Life assurance
- Pension plan
- Staff discounts
- Fantastic progression opportunities
If you are proactive, customer focused, and eager to make an impact, we'd love to hear from you.
