Customer Service Advisor - Bangor

Job Title: Part-Time Call HandlerLocation: Bangor (On-Site)Contract Type: Temporary (Ongoing)Hourly Rate: £12.58 per hour Hours: Part-Time (25 hours per week, 5-hour shifts per day, Monday to Sunday, shifts between 8:00 AM - 11:00 PM) About the Role:We are looking for enthusiastic and customer-focused Call Handlers to join our team in Bangor. This is a part-time, on-site position, offering a competitive hourly rate of £12.58. The role involves managing high volumes of calls, with flexible shifts scheduled across the week, including evenings and weekends. Key Responsibilities:

• Handle a high volume of inbound and outbound calls professionally and efficiently.
• Provide accurate information and support to customers.
• Address customer queries, resolve issues, and escalate when necessary.
• Maintain detailed and accurate records of all customer interactions.
• Adhere to company policies and procedures.
• Work collaboratively with team members to meet performance targets.

Requirements:

• Previous experience in a customer service or call handling role is desirable.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle challenging situations calmly.
• Strong attention to detail and organisational skills.
• Flexibility to work shifts, including evenings, weekends, and bank holidays.
• Must pass a DBS (Disclosure and Barring Service) check.

Benefits:

• Competitive hourly rate of £12.58.
• Ongoing temporary assignment with potential for long-term opportunities.
• Comprehensive training and support provided.
• Friendly and supportive work environment.